Frequently Asked Questions

Choosing Your Print

What’s the difference between a fine art paper print and a metal print?
Fine art paper is a great choice if you want to pick your own frame. Smooth Matte has a soft, glare-free finish, while Photo Rag Baryta has deeper blacks and a glossy sheen. Our ChromaLuxe® aluminum prints have vivid color, an edge-to-edge finish, and come ready to hang. Explore print materials

Do prints come framed or ready to hang?
Fine art paper prints are sold unframed and include a white border for framing. Metal prints come ready to hang with a float mount or wire hanger, depending on the size.

Can I order a custom size?
Yes, custom sizes are available by request. Please reach out through the Contact Link here with the name of the photograph, your preferred material, and the dimensions you have in mind.

 

Orders, Shipping & Returns

How long will my order take to arrive?
Each print is made to order. Please allow up to 7 business days for production, followed by about 7 days for delivery once it ships. Your print ships directly from our printing lab, and we’ll email you a tracking number when it’s on the way.

What if my print arrives damaged?
Please reach out within 3 days of delivery with your order number and a photo of the damage. We’ll arrange a replacement at no cost.

Can I return a print if I change my mind?
Returns are accepted only for prints that arrive damaged. If you’re deciding between sizes or finishes, email us before ordering and we’ll help you choose. Read our order and shipping policy

Licensing & Project Inquiries

Can I license a photograph or request artwork for a project?
Yes. For image licensing or artwork inquiries for a home, office, or hospitality project, please reach out and tell us which images caught your eye and how you plan to use them.